Technical writer and editor with exceptional ability to explain complex concepts in easy-to-understand, compelling language for intended audiences.
(Oct 2002 – Present)
Contract technical writer and editor employed by Aquent LLC. Completed technical writing and editing projects for several Fortune 500 and government clients, including American Express, Cigna, MetLife, Novartis, Oracle Corporation, Prudential Financial, Scripps Networks Interactive (FoodNetwork.com and DIYNetwork.com), UBS Wealth Management Americas, the South Florida Water Management District, the U.S. Army Corps of Engineers, and Verisk Analytics.
Verisk Analytics: September 2016 – February 2017
Created instructional content for the company’s global performance management process redesign knowledge base, edited corporate marketing campaign elements for launch of the company’s LGBTQ+ Employee Resource Group, updated social media profiles, edited the annual Corporate Social Responsibility Report and other high profile reports and policies (e.g., 10-K, Corporate Travel policy), and edited wide variety of content (e.g., blog posts, web pages, executive bios, thought leader articles, white papers, presentations).
Prudential Financial: November 2014 – April 2016
Updated and edited global corporate Compliance Professional Training content knowledge base
(13 presentation modules; 550-page facilitator manual and 300-page participant guide).
Cigna: April 2014 – November 2014
Collaborated with creative director, designers, subject matter experts, and project managers to write/update marketing collateral and web content (e.g., case studies, ecards, emails, postcards, presentation decks, fact sheets, social media posts).
UBS Wealth Management: Americas May 2014 – July 2014
Copy editor and proofreader for high volume of financial services related marketing collateral (e.g., announcements, bios, brochures, event invitations, financial advisor websites, investment factsheets, mailers, newsletters) and corporate communications (e.g., investment articles, presentation decks, webinar landing pages).
American Express: February 2014 – March 2014
Authored content for an executive level presentation explaining digital platforms, mobile technology, prototyping, and build processes. Created PowerPoint deck for meetings with the Executive Management, members of the Board of Directors, and analyst road shows.
Novartis (Carling Communications): November 2013 – January 2014
Edited slide deck presentations for international medical conferences. Followed AMA Style and a Novartis Style Guide. Responsible for checking facts for accuracy; reading for clarity and consistency; and reviewing documents for correctness (e.g. grammar, usage, spelling, capitalization, punctuation, syntax).
MetLife: March 2013 – August 2013
Updated and edited digital content for MetLife.com. Drafted, edited, and proofread instructional and error messaging for a new secure customer account portal which incorporates the JP Morgan Chase bill pay technology. Wrote customer email messaging.
Oracle Corporation: June 2012 – March 2013
Metadata coordinator for the content management system created for Oracle’s global sales force. Referenced database records provided in Excel spreadsheets and edited keywords and tags to improve document retrieval success rates. Authored a guidelines document for using the editing functions in Oracle’s proprietary administrative application.
Scripps Networks Interactive: November 2008 – April 2009 (During water district hiatus)
Wrote developer documentation for the FoodNetwork.com content management system recipe database application; edited production guides for the DIYNetwork.com website redesign team (e.g. graphic designers, developers, project managers, information architects, creative directors, copywriters, editors, user interface (UX) design, and consultants.)
The South Florida Water Management District and the US Army Corps of Engineers:
October 2005 – June 2012
Wrote and edited financial and technical documentation for the District and its partner, the US Army Corps of Engineers. The District’s $1+ billion Fiscal Year 2007 Budget Document earned two awards from the Government Finance Officers Association. Responsibilities included interviewing subject matter experts, coordinating contributions from stakeholders across the organization, rewriting sections written by different authors for one voice, editorial review and proofreading, and applying Chicago Style and South Florida Water Management District Style.
Cross Country Healthcare, The Sports Authority, KSC Studio: October 2002 – 2004
Wrote content for a nursing career portal (NurseVillage.com) for Cross Country TravCorps (now Cross Country Healthcare); assisted the in-house creative team at The Sports Authority as a copy editor for its weekly newspaper advertising inserts; and worked as a proofreader on an as-needed basis for a direct mail catalog.
Adobe Acrobat Professional, Adobe Photoshop, Audacity (digital audio editing software), Dragon Naturally Speaking, Documentum, FrameMaker, HP Quality Center, Lotus Notes, Lotus Sametime, Microsoft Office (Excel, Outlook, PowerPoint, Word, Visio), Microsoft SharePoint, Oracle Retriever (content management system), and social media platforms such as Facebook, Instagram, LinkedIn, Pinterest, Twitter, WordPress, YouTube. CSS, HTML, and XML literate for proofreading.
Florida Atlantic University, MBA, Business Administration
St. John’s University, BS, Business Administration
Florida International University, Project Management Certificate; graduate coursework
References and relevant writing samples will be provided upon request.